FAQ

Got questions? We got answers:

Q. Are there special electrical or water requirements?
A. We bring all the water we need. For electricity, all we need is a standard wall outlet or two, depending on the size of your event. If more than one outlet is required, we provide 30ft extension cords to access separate circuits at the event site.

Q. How large are your carts?
A. Our small espresso cart is 2 feet wide and 4 feet long and our large one is 2 feet wide and 6 feet long. We use a combination of these two sizes depending on the specific needs of an event.

Q. What if your equipment breaks during an event?
A. We strongly believe in redundancy and always have with us a spare operation ready backup espresso machine, commercial grinder and water pump in case of the equipment failure. Swapping any of it takes less than five minutes and you shouldn't see any interruption to the service.

Q. Can Espresso Bar be set up anywhere?
A. Yes! Our carts fit through standard size doors, however our espresso machines due to their weight require a ramp or lift access. A nominal additional set up fee is incurred if our equipment has to be manually carried into an event site due to accessibility issues. We love outdoors services too, so long as overhead protection is provided.

Q. How much space is needed for the carts and staff?
A. A single machine service takes up no more than a 4′ by 6′ service area. A double machine service or larger may need 4′ by 10′ or 4' by 12′.

Q. What is included in the price?
A. All set up, breakdown, product, staff, and delivery is included in the quoted price.

Q. Where do you serve and are there travel charges?
A. Travel charges vary depending on the location of the event and will be included in the quote. We serve Greater Vancouver Metro and Fraser Valley.

Q. What kind of cups do you serve in?
A. We use white compostable paper cups. We will gladly serve from porcelain e provided by you, your caterer or rental service.

Q. Is Vango Catering insured?
A. We are fully licensed and insured with $2,000,000 in liability insurance. We happily provide documentation if requested.

Q. Does Vango Catering need to see the site before service?
A. Typically all details about a site can be obtained via a phone conversation. The client is responsible for accessibility and adequate electricity at the event site. There is a nominal fee for an on-site evaluation.

Q. What forms of payment do you accept?
A. Check or cash is preferred, but we can accept all major credit cards via Paypal.
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